Refund Policy

At FLFL Store, we strive to provide the best service for our customers. Due to the digital nature of our products (game currencies and items), refunds are handled on a case-by-case basis under specific circumstances.

You may be eligible for a refund in the following situations:

• Non-delivery: If your order was not delivered within 72 hours after payment verification and we cannot resolve the delivery issue
• Technical Error: If there was a technical error on our part that resulted in incorrect order processing
• Duplicate Payment: If you were charged multiple times for the same order due to a system error
• Service Unavailability: If the game service is permanently discontinued and we cannot deliver the purchased items
• Account Issues: If your game account was banned or suspended before delivery (with proof required)

Refunds will NOT be provided in the following cases:

• Change of mind after successful delivery
• Incorrect game account information provided by the customer
• Customer's game account being banned after delivery due to their actions
• Game balance changes or updates that affect item values
• Customer's inability to access their game account for personal reasons
• Requests made more than 7 days after successful delivery
• Items that have been used or consumed in the game

In some cases, partial refunds may be offered when:

• Only part of your order was delivered successfully
• There was a significant delay in delivery beyond our control
• The delivered items were different from what was ordered (with proof)